You will receive an order confirmation via email.
Please contact us immediately via email or phone to cancel an order. If you contact us within minutes of placing your order, we can cancel and replace the order. However, once an order begins processing, no changes can be made. In this case, we ask that you please wait until the order arrives and follow the standard return policy process. Sales items may not be returned or exchanged.
Most orders are shipped within 1-3 business day after they are placed. We use FEDEX ground shipping for all orders in the continental U.S. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout.
If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s), you will see the FedEx tracking number. Click on it to see the status of your shipment.
If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. If you paid using AfterPay or Shopify Installments your account will be refunded.
You can click the search bar in the corner of every webpage and type what model or style you would like to find. You can use the search by a style name or category (Example: type “RINA” or "High-Top Sneakers") and all the styles in that category will display. Then you can use the "Filter by" categories to find the styles that have the color, size, and price you are looking for.